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Romeo Music Return Policy

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Return Policy

General Terms - Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

  • New Items - Returnable within 30 days of delivery.
  • Refunds - Buyer receives a full refund in their original payment method less any shipping charges.
  • Special Conditions - Most products may be returned within 30 days from the date of purchase for a full refund.

    • Product and packaging must be returned in the same condition it was received.
    • Romeo Music reserves the right to refuse a return/refund if the item returned is used, damaged, or otherwise deemed unsaleable.
    • Some products may not be returned for any reason, such as Software (open and/or registered), Books, Earbuds, Earplugs, or any item that may come in contact with the mouth or ears due to sanitary concerns.
    • The customer is responsible for return shipping costs unless return is the result of incorrect or defective product.
    • Opened/damaged packaging may be subject to a restocking fee up to 20%.